Modern homebuyers expect more than just brochures and floorplans, they expect digital convenience. At Tall Zebra, we design and build custom-branded buyer portals that integrate seamlessly with systems like COINS or your CRM of choice. These portals give your customers a central place to track their journey, manage important documents, make custom interior decor choices and raise tickets, all in one simple and user-friendly space.
The homebuyer portal becomes a vital part of your customer experience, reducing admin, improving communication and enhancing buyer confidence at every stage.
Every portal we build is designed around your brand, your processes and your buyer journey. We start by mapping the key stages your buyers go through, from reservation and legal completion to handover and aftercare, then we shape a portal experience that supports them at each step.
Our team works with your CRM to ensure data flows seamlessly between systems, whether that’s for document sharing, action prompts or customer selections. Buyers can log in to view build progress, upload or sign important documents, receive automated prompts when action is required and submit queries or tickets, all from your website. We also help define the tone, content and interface this means writing the copy, planning the user journey, designing the layout, building interactive features and advising on automation as well as backend functionality.
Empower your buyers with a seamless digital journey while strengthening your brand and repuation.
Buyers can view timeline updates as their property moves from build stage through to snagging issues upon completion.
Secure upload and e-signature support for contracts, reservation forms and key legal documents.
Automated reminders prompt buyers when action is needed, from choosing kitchen finishes to booking completion walkthroughs.
Customise flooring, appliances or finishes via the portal, with preferences passed straight to your supply chain or manufacturer.
Upload helpful video tutorials, appliance manuals and essential maintenance tips in advance of move-in day.
Buyers can log and track tickets for faults or snags within their two-year warranty period, creating a clear record for your team.
A powerful buyer portal doesn’t just benefit your customers, it also streamlines your internal processes. We can create branded guides for both staff and buyers to help everyone understand how the portal works and how to get the most from it. We can cover admin overviews, CRM syncing, FAQ content, tutorial videos and much more. We ensure your team has the tools to manage the system confidently from day one.
Start Your ProjectSee how we’ve helped developers create impressive, branded portals that improve customer satisfaction and internal efficiency.
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As part of our full-service offering, your portal can be fully integrated with your website and designed with your branding. Whether we’re building your entire site or working alongside an existing setup, we ensure your buyer portal feels like a natural extension of your digital presence.
Looking to give your buyers more visibility into your process and your team more time? Our custom-designed buyer portals make the home purchase process smoother, clearer and more connected.
Do I need a specific CRM to use a buyer portal?
No, we can integrate portals with the most common CRMs, including COINS and other property sector systems. If you’re unsure what’s possible, we can audit your current tools and advise on the best setup to match your workflow and buyer journey.
Can you help train our team and buyers on how to use the portal?
Yes. We offer full onboarding support, including user guides and branded help content for both your staff and your buyers. We can also build a help centre or live support integration directly within the portal if needed.
